This list is designed to help with common problems. If your problem is not
listed here and you need further help, please contact the
Help Desk.
When I try to run the Hutchinson Science Reference Suite, I get the
following messages:
"Could not load npicnfrm32 dynamic link library for the
MIME type. Check you have enough memory available to load the plug-in"
"Could not load tabsheet plug in for the MIME type tabsheet."
I get an "Internet Explorer Script Error" when I try to run HSRS.
The index box to the left is always empty.
HSRS will not work with my browser.
Netscape keeps giving me Javascript errors such as: "Document has no properties."
How do I print tables and images when there's no print button?
I try to print an article, but it just prints a small icon. Why?
How do I stop WP Link loading when I start up my PC?
I can't find an article which I know exists
I clicked on a link to a Web site, and now I can't get back to the HSRS.
I click on a link to a Web site, and I get an error message saying it could not connect.
I receive a "can't open" error when I click on an entry in the Contents list.
Why can't I view a picture and listen to an audio clip at the same time?
Why have I got three browser buttons on my Windows Taskbar?
Why do books I haven't selected keep
appearing as open on the HSRS taskbar?
This message appears if your system has certain essential DLL files missing. If this occurs, please contact Technical Support on (01865) 246448, or email support@helicon.co.uk for further assistance.
I get an "Internet Explorer Script Error" when I try to run HSRS.
HSRS uses ActiveX controls, which must be enabled in your browser options. Go to View, Options, and click the Security tab. Now ensure that both "Enable ActiveX controls and plug-ins" and "Run ActiveX scripts" are checked. Press OK for these new settings to take effect, then close your browser and re-start HSRS.
The index box to the left is always empty.
Internet Explorer 3 or 4: HSRS uses ActiveX controls, which must be enabled in your browser options. Go to View, Options, and click the Security tab. Now ensure that both "Enable ActiveX controls and plug-ins" and "Run ActiveX scripts" are checked. Press OK for these new settings to take effect, then close your browser and re-start HSRS.
Netscape 4: HSRS uses Java and JavaScript, which must be enabled in your browser preferences. Go to Edit, Preferences, and select the Advanced section. Now ensure that both "Enable Java" and "Enable JavaScript" are checked. Press OK for these new settings to take effect, then close your browser and re-start HSRS.
HSRS will not work with my browser.
It is recommended that HSRS is viewed with one of the following browsers: Internet Explorer 3 or 4; Netscape 4. If you have problems running the HSRS with a different browser, you can install Netscape 4 from the HSRS CD-ROM. To do this, uninstall HSRS (go to Start, Programs, Hutchinson Reference, then Uninstall HSRS). Once the uninstall is complete, reinstall HSRS, and when you are asked whether you want the program to install Netscape 4, say Yes.
Netscape keeps giving me JavaScript errors such as: "Document has no properties."
If you receive error messages like this about Netscape's failure to load plug-ins, you can run an installation program to load them from the HSRS CD. To do this, under Windows Explorer, double-click on your CD-ROM's drive letter, then on the folder called netscape plugin. Then double-click on the application plugininst.exe. You then need to close and re-start the Netscape application for this to take effect.
How do I print tables and images when there's no print button?
With the Media Browser active, press Ctrl-P (hold down the Control key on your keyboard, and press P). The standard Windows Print Dialogue will appear.
I try to print an article, but it just prints a small icon. Why?
Before you instruct your browser to print, you need to click on the text of the article. This selects the right-hand frame, which contains the article text, rather than the left frame (the default).
How do I stop WP Link loading when I start up my PC?
If you don't want WP Link to load at all when you start your PC, you will need to remove it from your StartUp program list. To do this:
I can't find an article which I know exists
Ensure that the book you are trying to search is open; click on the relevant icon of the Toolbar to open or close any book.
Ensure also that your Themes filter is not on; click on the Themes button and click on ALL.
I clicked on a link to a Web site, and now I can't get back to the HSRS.
The first time you go to a Web site, HSRS opens up a new browser window specifically for viewing web pages. At the same time, your HSRS browser is minimized to your Windows 95 Taskbar. To retrieve it, simply click on the button labelled "The Hutchinson Science Reference Suite".
Once your web browser window has been opened by clicking on a Web link from the Directory of Web Sites, it remains minimized on your Taskbar until you close the window. This way, you can switch between viewing web sites and HSRS. To view the current web site, simply click on the button on your Taskbar.
I click on a link to a Web site, and I get a message saying it could not connect.
You must have Internet access to look up Web sites. If you are using an Internet Service Provider (ISP) that requires you to log on (AOL or CompuServe, for example), you will need to make a connection as normal before the Web links will work. To do this, minimize the HSRS window to your Windows 95 Taskbar, connect to your ISP in the usual way, then maximize HSRS again. You will then be able to connect to Web sites via the HSRS. Remember to disconnect when you have finished your session.
I receive a "can't open" error when I click on an entry in the Contents list.
Ensure you are not 'double-clicking' on an entry. Your browser is only expecting a single click, and may give errors otherwise.
Why can't I view a picture and listen to an audio clip at the same time?
When you click on any multimedia item, the HSRS opens up a new browser window - the Media Window. This enables you to easily switch between HSRS and viewing pictures in the Media window. As different media items are selected, they replace the contents of the Media window.
Why have I got three browser buttons on my Windows Taskbar?
As well as the browser for the HSRS itself, if you have viewed a web site via the Directory of Web Sites and listened to an audio clip, without closing their respective browser windows, they will be minimized to the Taskbar when you return to the HSRS browser.
Why do books I haven't selected keep appearing as open on the HSRS taskbar?
If you have followed a hyperlink to an article in a different book to those you already have open, that book will automatically open, and its contents will be added to the index list on the left-hand side of the screen.
If you have a Windows 2000 or NT machine, WP Link will not work. It is only designed to run on Windows 95/98 machines.